Terms of Service

1. Who we are

TanaUp is made by Swarte Interactive, the trading name of Pascal Swarte, an independent game developer in Spain ("we", "us").

2. Agreeing to these terms

By downloading or playing TanaUp you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the game. Google Play's own terms also apply to downloads and purchases.

TanaUp is meant for players aged 16 and over. Younger players need a parent's or guardian's permission, especially before buying anything.

3. Your licence to play

We give you a personal, non-exclusive, non-transferable right to download TanaUp and play it on your own devices for fun. You may not copy, sell, rent, change or reverse-engineer the game, or use it for any commercial purpose. The game, its art, music, characters and name belong to us or our licensors.

4. Gems, items and purchases

• You can earn gems by playing, or buy gem packs, the Starter Pack and Premium Upgrades with real money. All payments are handled by Google Play. We never see your card details.
• Gems, balls, trails, skies, music, effects and upgrades are a licence to use virtual items inside TanaUp. They are not money, have no value outside the game, and can't be exchanged for cash, sold or transferred to someone else.
• Prices are shown in Google Play before you pay, including taxes.
• One-time purchases (Starter Pack, Premium Upgrades) can be restored on a new phone with "Restore purchases" in the shop, using the same Google account.
• Gems you have already spent can't be given back. We may change the price or contents of items in the shop for future purchases.

5. Refunds and your consumer rights

Purchases are digital content that is delivered straight away. When you buy, you ask for immediate delivery, and once the item has been delivered you lose the 14-day right to cancel that EU law otherwise gives for online purchases.

For refunds, use Google Play's refund process (Google Play › Order history), or email us and we will help. If something you bought did not arrive or does not work, contact us.

Nothing in these terms takes away the rights you have as a consumer under the law of the country where you live, including your rights if the game or an item is faulty.

6. Ads

TanaUp shows optional video ads from Google AdMob, for example to get a second chance or spin the lucky wheel. Rewards from ads are given by the game when the ad network confirms the ad was watched. How ads use data is explained in our Privacy Policy.

7. Playing online and fair play

TanaUp has online leaderboards, leagues, friends, challenges and cloud saves. You agree not to:

• cheat, hack, use bots, change game data or use bugs to get scores, gems or items you didn't earn;
• pick a gamer tag that is offensive, hateful, sexual, pretends to be someone else, or breaks the law;
• harass other players or misuse invite and friend features;
• try to break, overload or get around the security of the game or its servers.

If you break these rules we may reset or remove your scores, gamer tag or friends, remove items gained by cheating, or block your access to online features.

8. Changes to the game

We keep improving TanaUp. We may add, change or remove levels, modes, items and online features, and we may need to pause or end online services. If we decide to stop the game, we will give notice in advance where possible.

9. Our responsibility

We make TanaUp with care, but we can't promise it will always be free of errors or always available online. We are responsible for damage we cause on purpose or through serious negligence, and as required by law. We are not responsible for losses we could not reasonably foresee, or for problems with your phone, your internet connection or services run by others, such as Google Play.

10. Ending these terms

You can stop at any time by uninstalling the game. To also remove your online data, use Settings › Delete my data first. We may end your access if you seriously or repeatedly break these terms.

11. Changes to these terms

If we change these terms, we will update the date at the top and tell you about important changes before they apply. If you keep playing after that, the new terms apply.

12. Law and disputes

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the laws of the country where you live, and you can bring a claim in your own country's courts. Please contact us first: most problems can be solved quickly by email.

13. Contact

Email [email protected], or write to Swarte Interactive, Apartado de Correos 8048, 12006 Castellón de la Plana, Spain.